Contacting the Department of Education is like calling any huge bureaucracy: You have to follow a lot of prompts before getting to a real person. Once you do reach someone, we’ve found that the operators are knowledgeable and helpful. Our advice: pleasant persistence. Keep trying and you will eventually get the information you need. We've compiled a list of telephone numbers and emails that may be useful.
The Department of Education website is schools.nyc.gov. The main switchboard number is (718) 935-2000. Call that number if you know the name of the person you want to reach but don’t have their phone number.
Parent support line P311
Virtually all calls are now routed through the Parent Support Line, known as P311. For general information about your school zone, enrollment, pre-kindergarten registration and gifted and talented programs that you can’t find on the DOE’s website, call 311 and say “schools” or call (718) 935-2009. The operators are unfailingly polite and try their best to answer your questions. Open Monday–Friday, 8 am to 6 pm.
Routine enrollment issues should be resolved at one of the city’s 14 Family Welcome Centers. It’s difficult to find the phone number for a particular center but calling the Parent Support Line should get your through to one of them. If you have a problem that the Family Welcome Center can’t solve, try these people:
- Deputy CEO of elementary enrollment: Sarah Kleinhandler SKleinh@schools.nyc.gov
- Director of middle school enrollment: Sara McPhee SMcphee@schools.nyc.gov
- Executive director of high school enrollment: Amy Basile Abasile2@schools.nyc.gov
You can also email the DOE enrollment office directly. They answer emails within a day or two:
- Elementary school: ESEnrollment@schools.nyc.gov
- Middle school: MSEnrollment@schools.nyc.gov
- High school: HSEnrollment@schools.nyc.gov
For information about pre-kindergarten, contact the Department of Education's Division of Early Childhood, phone: (212) 374-0351. For registration help you can call the outreach line at (212) 637-8000
Your child’s teacher or principal should be able to answer most questions about special education, but many schools also have dedicated staff members, often called “special education coordinators” who oversee special services and can answer parent questions. If you are new to New York City, or if your child attends a private or parochial school, contact one of the city’s 10 Committees on Special Education. For children applying to pre-kindergarten, families may need to work with a Committee on Preschool Special Education. Parents of children on the autism spectrum and with serious disabilities may contact District 75 or call (212) 802-1500. The superintendent of District 75 is Ketler Louissaint, (212) 802-1503. firstname.lastname@example.org.
The Office of Special Education, or Division of Specialized Instruction and Student Support, walks you through the enrollment process and how to get help. There’s a hotline number for unresolved questions: (718) 935-2007. The deputy chancellor is Corinne Rello-Anselmi.
English language learners
The Division of English Language Learners and Students Support has information on programs for new English speakers. The director of the office is Milady Baez. Call (212) 374-6072 for parent questions.
Family and Community Engagement (FACE)
The Division of Family and Community Engagement (FACE) works with parents and parent coordinators to encourage family involvement in their child’s school. You can contact FACE at (212) 374-4118 or at email@example.com. Yolanda Torres is executive superintendent of FACE.
Office of Pupil Transportation
For questions about school buses and Metrocards, the Office of Pupil Transportation has a particularly good website. Open Monday–Friday, 5:30 am to 7 pm; (718) 392-8855.
Office of School Food
The Office of School Food provides menus and applications for free and reduced-price meals.
Each district has a superintendent, family support coordinator, family leadership coordinator and elected members of a Community Education Council (CEC) who are there to answer questions and address parent concerns.
Follow the links below to find contact information for your local school district.
Don’t know your district? Type your address into our school search to find out!